Returns and Exchange Policy for Shop Betty

Processing time
The time I need to prepare an order for dispatch varies but takes on average 2 days. 

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options
Credit Card, Paypal, Interac

Returns & exchanges

I gladly accept returns
Contact me within: 3 days of delivery
Dispatch items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.